Own the Phone: Proven Ways of Handling Calls, Securing Appointments, and Growing Your Healthcare Practice
SKU: 93169096731

Own the Phone: Proven Ways of Handling Calls, Securing Appointments, and Growing Your Healthcare Practice

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Own the Phone: Proven Ways of Handling Calls, Securing Appointments, and Growing Your Healthcare PracticeThe phone rings non stop at your medical practice, and sometimes it seems like all you can do is put up with the incessant work it creates. Practice leaders struggle to develop proper phone strategies for staff but often give up before they've found the right ones. Sometimes, they simply move the phone answering function to a back room and try to ignore the noise. But thinking that way is a mistake. Every day, potential buyers call your practice, and

The phone rings non-stop at your medical practice, and sometimes it seems like all you can do is put up with the incessant work it creates. Practice leaders struggle to develop proper phone strategies for staff but often give up before they've found the right ones. Sometimes, they simply move the phone answering function to a back room and try to ignore the noise.

But thinking that way is a mistake. Every day, potential buyers call your practice, and too often, experience poor customer service, which turns them away. Inefficient phone handling also frustrates existing patients and hurts patient retention. All told, poor phone management causes practices to lose much-needed appointments and revenue more often than they suspect.

Luckily, there's a way to turn this situation around. In "Own the Phone: Proven Ways of Handling Calls, Securing Appointments, and Growing Your Healthcare Practice," author Spencer Peller offers a detailed plan for phone improvement which can generate quick results for any medical practice. This includes in-depth instructions on how to set up office phones to your best advantage.

"The telephone is the lifeline of your practice," Peller says. "No matter what technology or medium exists today that allows patients to communicate with you and your staff, or how easy it has become for them to learn more about your practice from the Internet, the phone still sits front and center as the key ingredient in their doctor selection process."

Own the Phone provides high-level strategies to change the behavior of each member of your team and phone handling best practices that can be put in place quickly and easily (and made repeatable for everyone in the organization), as well as strategies for training.



Binding Type: Paperback
Publisher: American Association for Physician Leadership
Published: 10/01/2015
ISBN: 9780991013562
Pages: 154
Weight: 0.47lbs
Size: 9.02h x 5.98w x 0.33d
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SKU: 93169096731

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Karen
Pawtucket, US
★★★★★ 2
It doesn’t stop leaks from the pee pad.
Size: X-Large: 28" x 34"
I’m trying to figure out how not to have leaks occasionally. I’m going to call the company to see if there’s something I should be doing.
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Reviewed in the United States on January 3, 2026
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Donna Martin
Phoenix, US
★★★★★ 5
FANTASTIC PAD HOLDER
Size: 28'' X 34'', Size: 28'' X 34''
Amazon Basics Dog Training Pad Holder 28X34. I'll start out by saying I wasn't too sure about it, when I got it. It is awkward to put the pads in by yourself if your short as on each end the sides have to come up together and it’s big, however, I've done it five times alone now and it’s doable. There was no smell, it arrived in perfect condition. My husband was home and we set it up together, I walked into the bathroom to get a soiled pad I had keep to put on it for her to know what to do came back and she had already used it and she’s only four months old. I love it love it love it, it’s not too big, but it’s her home too, and we have it in the living room where we spend a lot of time as we’re retired. When she gets a little older, we will probably move it to another room, but for now it’s staying there. After she urinates, it goes down to a very pale yellow color I have been able to use one pad for all day, however, she does have a pad in a under bed tote in our master bathroom. We’ve had a few guests over and if she hadn’t used it they didn’t even know what it was. I highly recommend it. I have been using pads in an under the bed tote for over 10 years and this is a welcome audition. You won’t be sorry if you have little ones that go in the house.
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Reviewed in the United States on January 1, 2026
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Mariana P.
Alexandria, US
★★★★★ 5
Very easy to use and clean
Size: 22'' X 22''
Saved my pad training with my puppy. It's firm and easy to clean. It holds the pads well for the most part, but sometimes my dog gets a little crazy and it comes out, but I don't think it could be better. Still give a 5-star!
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Lori Swan
West Palm Beach, US
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Good product
Size: 22'' X 22''
Easy to change out pads.
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Natrona Heights, US
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Don’t buy
Size: 28'' X 34''
Mine arrived broken and scratched I think I received one that someone had returned. It also doesn’t hold pads that well my 4 lb teacup Yorkie is able to pull the pad off of the pad holder without even ripping the pad.
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Reviewed in the United States on March 26, 2026

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